SupportSupport Machine

About Support Machine

A focused support experience that scales with every product you ship.

Support Machine creates a single, modern entry point for customers. It keeps your support surface tidy while still giving every app, service, and tool the attention it deserves.

Why teams use it

  • Centralized support for every product line
  • Consistent routing between FAQs, docs, and forms
  • Editable content without code changes
  • Clear ownership and accountability per product
  • Room to expand with analytics and SLAs

Config-driven

Define apps, services, tools, and their support content in a single JSON file.

Guided entry

Customers choose their product and jump directly to FAQs, docs, or the support form.

Minimal by design

Calm layouts, clear hierarchy, and subtle cues keep the focus on resolution.